Terms of Service

1. Who may use the Service

The Service is intended for real-estate professionals and businesses. You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of an agency or company, you confirm you are authorised to bind that organisation to these Terms.

2. Your account

• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.
• Notify us promptly at [email protected] if you suspect unauthorised use of your account.

3. Membership: Founding Partner

Access to the Service is provided through a membership. Each user whose application is approved by Empiro is admitted as a Founding Partner (the "Founding Partner Membership"). The Founding Partner Membership is provided free of charge, entitles the member to the features of the Service that Empiro makes available to Founding Partners from time to time, and is granted for an indefinite period, unless and until it is modified or terminated in accordance with this section.

• Changes by Empiro. Empiro may, at its sole discretion and without requiring your consent or confirmation, modify the Founding Partner Membership at any time, including by: (i) setting, bringing forward or postponing an end date; (ii) adding, changing, restricting or removing features, functionality or usage limits; (iii) replacing it with, or converting it into, another membership, plan or subscription; or (iv) discontinuing it. Any such change takes effect on the date specified by Empiro.
• Notice. Where reasonably practicable, Empiro will notify you of any material change to the Founding Partner Membership by email or through the Service at least thirty (30) days before it takes effect. Shorter or no notice may apply where a change is required by law or by a competent authority, is necessary for security reasons, or is solely to your benefit, such as the addition of features.
• Acceptance and your right to end. Your continued use of the Service after a change takes effect constitutes your acceptance of that change. If you do not agree with a change, you may end your membership at any time, at no cost, by closing your account or by contacting us at [email protected].
• No fees; future paid memberships. No fees are payable for the Founding Partner Membership and, to the extent permitted by applicable law, no refund or compensation is due in connection with any change to it or its termination. If Empiro introduces paid memberships in the future, you will not be charged unless you expressly subscribe to one and agree to its price and terms.

Any subscription or trial held before the introduction of the Founding Partner Membership has been replaced by it, and no further payment is due under it. Should paid memberships be offered in future, payments will be processed by our third-party payment provider, Stripe; Empiro does not receive or store your full card number.

4. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law (including data-protection, anti-money-laundering and real-estate regulations);
• upload content you do not have the right to share, or personal data you are not entitled to process;
• post false, misleading or fraudulent listings or Buyers;
• scrape, reverse-engineer, overload or attempt to gain unauthorised access to the Service;
• add, overlay, embed or burn in your own or any third party's watermark, logo, branding, web address, contact details or other identifying or promotional marks onto any photograph, image or document you upload to or import through the Service;
• remove, crop out, obscure, blur, alter, tamper with or otherwise defeat the Empiro watermark or any branding, attribution or notice the Service applies to images or other content;
• include any personal, contact or identifying details — such as email addresses, web addresses or URLs, phone numbers, or company, agency or brand names — in the title, description or other content of a listing or Buyer, as this undermines the anonymity the Service provides to all users;
• misuse other users' contact details or off-market information shared with you.

We may suspend or terminate accounts that breach these Terms or that create risk or legal exposure for us or other users.

5. Your content and listings

You retain ownership of the listings, Buyers, messages and other content you submit. You grant Empiro a non-exclusive, worldwide licence to host, store, display and distribute that content as needed to operate the Service and to share it with the recipients you select. You are solely responsible for the content you publish and for ensuring it is lawful and accurate.

Automatic removal of personal details. To preserve the anonymity of all users, the Service may automatically detect and remove personal, contact or identifying details — such as email addresses, web addresses, phone numbers and company or agency names — from the content of listings and Buyers, both as you edit them and when content is extracted or imported on your behalf. You will be notified in the editor when such details are removed. You remain responsible for not submitting this information in the first place.

Watermarking of images. You acknowledge and agree that, to protect users and the integrity of off-market material, Empiro may apply a Empiro watermark to any photograph or image you upload to the Service, or that is extracted or imported from a web address or document you provide. This watermark may incorporate your anonymous user code so that the source of a leaked or redistributed image can be identified. You authorise Empiro to modify, resize, crop, re-encode and create the watermarked version of such images for this purpose, and you confirm that you hold all rights necessary to permit this. The watermark and any anonymous code it contains do not reveal your real identity to other users beyond what your privacy settings already allow.

6. Content standards and AI content moderation

You are solely responsible for all content you upload to or submit through the Service, including listing photographs, images, documents, descriptions and messages. By submitting content you represent and warrant that it is lawful, that you own it or have all rights and permissions necessary to submit it, and that it does not infringe any third party's rights or violate any applicable law.

You must not upload, publish or transmit any content that:

• is unlawful, fraudulent, defamatory, obscene, sexually explicit, or that depicts or promotes violence, exploitation, abuse or illegal activity;
• contains personal data of third parties that you are not entitled to share, or that misrepresents a property, price or transaction;
• infringes the intellectual-property, privacy, publicity or other rights of any person; or
• contains malware, or content designed to deceive, harass or harm other users.

Automated and AI-based moderation. To protect users and maintain the integrity of the Service, Empiro may use automated tools, including artificial-intelligence systems, to review, screen and classify content you submit (for example, to detect images that may be unlawful or that may breach these content standards). Where such tools flag content as potentially inappropriate or non-compliant, we may, at our discretion and without prior notice: (a) hide or restrict the visibility of that content from public, shared or other users' views; (b) remove or disable access to the content; and (c) where appropriate, notify you and ask you to take corrective action.

You acknowledge that automated moderation is provided on a best-efforts basis, is inherently imperfect, and may produce false positives or false negatives. A flag or removal is an operational safeguard and does not constitute a legal finding against you. We are not obliged to monitor or review content, and the use of moderation tools does not make us responsible for content submitted by users. If you believe content was flagged or removed in error, you may contact us at [email protected] or reply to the moderation notice in your account, and we will review the matter. We may remove content and suspend or terminate accounts that repeatedly or seriously breach these content standards.

Moderation by our team. In addition to automated tools, authorised Empiro personnel (platform moderators) may review listings, Buyers and other content and, where necessary to enforce these Terms or our policies or to comply with law, may: (a) edit or correct specific fields of a listing or Buyer (for example, to remove prohibited contact details); or (b) remove a listing or Buyer from the marketplace. Where we take such action we will notify the affected owner through the in-app messaging system, identifying the action as taken by a platform moderator and stating the reason. We keep an internal, tamper-evident record of these moderation actions, including the values changed, for accountability and dispute handling. If you believe an action was taken in error, you may reply to that notice and we will review the matter.

7. Real-estate disclaimer - no brokerage or advice

Empiro is a software platform that connects real-estate professionals. It is important that you understand the following:

• No brokerage or agency relationship. Empiro is not a real-estate broker, agent or intermediary, does not represent buyers or sellers, and is not a party to any transaction conducted between users.
• No investment, financial, legal or tax advice. Nothing on the Service constitutes investment, financial, legal or tax advice. You should obtain independent professional advice before acting.
• Listing accuracy. Listings, prices, valuations and Buyer details are provided by users. We do not verify, endorse or guarantee the accuracy, completeness or availability of any listing or the legal status of any property.
• Off-market confidentiality. Off-market and confidential information shared through the Service must be treated as confidential and used only for the purpose for which it was shared. You must not redistribute it beyond the recipients authorised by the person who shared it.
• Your professional obligations. You remain solely responsible for complying with your own licensing, disclosure, KYC/AML and conduct obligations as a real-estate professional in your jurisdiction.

8. Intellectual property

The Service, its software, design and the Empiro name and logos are owned by us or our licensors and are protected by intellectual-property laws. The Empiro mark is a claimed trademark of the operator. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not copy, modify or create derivative works of the Service except as permitted by law.

9. Third-party services

The Service relies on third-party providers (for example Stripe for payments, and our hosting, email and infrastructure providers). Your use of those services may be subject to their own terms. We are not responsible for third-party services we do not control.

10. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features at any time. We may also update these Terms; for material changes we will take reasonable steps to notify you, and continued use after an update constitutes acceptance.

11. Disclaimers and limitation of liability

No responsibility for user content. Empiro is a neutral hosting and intermediary platform. The listings, properties, prices, Buyers, offers and any other content offered, requested or exchanged through the Service originate solely from users. Empiro does not create, originate, endorse, verify, vet or control that content and is not a party to, and bears no responsibility or liability for, any property offered or requested, any communication, negotiation, agreement or transaction between users, or any act or omission of any user. This is separate from, and additional to, your obligation to ensure the accuracy of the information you submit: even where information is accurate, Empiro remains not responsible for the content itself or for the dealings that arise from it. Any reliance you place on content available through the Service is at your own risk.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind. To the extent permitted by law, Empiro shall not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, data, goodwill or business opportunities, arising from your use of the Service. Nothing in these Terms excludes liability that cannot lawfully be excluded, including your statutory consumer rights.

12. Indemnity

You agree to indemnify and hold Empiro harmless from claims, losses and expenses arising out of your content, your use of the Service, or your breach of these Terms or of any law or third-party right.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or where required to protect the Service or other users. On termination, the rights granted to you cease; provisions that by their nature should survive (e.g. intellectual property, disclaimers, liability) will survive.

14. Governing law

These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules, and the courts of Portugal shall have jurisdiction, except where mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.

15. Contact

Questions about these Terms? Email [email protected] or use our contact form.